Getting Started
Winnings & Payments
- Is it safe to use a credit ticket on line?
Absolutely! All our transactions are secured by P128-bit SSL (Secure Socket Layer) Digital Encryption, the leader in online security. In addition to this our servers are secured by state-of-the-art firewall technology. As a result your credit ticket information always remains confidential.
- How do I fund my account?
Once you registered at Giggle Bingo you can login and select the "Cashier" button from your Player Homepage/My Account Page. The first time you login to the cashier you will be required to fill in a registration form in order to open your account.
- What is the minimum deposit?
The minimum deposit is £10 and the maximum deposit is £2,000 per day. The maximum amount you can deposit per month is £2,500. Players wishing to exceed this limit must provide identification documents to verify their identity.
REMEMBER: Do not hit the "submit" button twice, or you could be double charged by your bank!
- When will the credits show in my account?
In most cases, funds will be credited to your Giggle Bingo account within 5 to 10 minutes.
If it takes longer than 30 minutes, please email. Type DEPOSIT in the subject line, and let our support staff know your name, account details, time, time zone, and the amount of your deposit. We will follow up within 24 hours, and try to assist.
- I have a query about my account, what do I do?
Click here and let the support staff know your name, account details, time, time zone, and describe the problem in as much detail as possible. We will follow up within 24 hours to assist.
- Are my winnings taxable?
Giggle Bingo is under no obligation to report winnings to any authority. It is however your sole responsibility to understand and abide by any federal, state, local or foreign tax laws that may apply to your receipt of prize winnings.
- How are the prizes calculated?
The cash prize for each game is calculated as a percentage of the total pound value of the tickets for the current game. All other prizes, such as the Progressive Jackpot, are calculated as a percentage of the total pound value of total ticket sales.
- Is there always a winner?
Yes. Every game always has a winner.
- How do I get paid when I win?
Open the Cashier and select the "Cash Out" option. The cash out form will allow you to specify the withdrawal amount and payment method. You can expect a response from our accounts department within 24 hours.
- How much can I win?
Jackpots vary depending on the time of day and the type of game being played.
- How do I check my account balance?
Go to the Giggle Bingo home page and log into your account. Your balance is displayed on this screen (Player My Account Page).
- What happens if there is more than one winner?
In the event of more than one player having a winning ticket, the pool will be shared equally among all the lucky winners. Note that only one ticket per player is accepted as the winning ticket.
Playing Games
- How do I buy tickets?
In order to play you need to buy tickets either from the main game interface or from the "Advanced Buy" Menu at the top of the game interface. "Advanced Buy" provides the following options:
- Buy Games: Buy Tickets in advance for future Games
- Purchase History: View a history of the games you played and see what you won
- Accounts Summary: View a history of all your BBz credits
- What are "Tickets"?
In 90 Ball Bingo: Each ticket is made up of 3 rows and 9 columns. Each row has 5 numbered squares; while there will always be 4 free squares per row.
Sets of 6 tickets are called strips, and in a strip, every possible number from 1 to 90 is distributed ONCE (and only once) across these 6 tickets. Therefore, for every ball called, one number can be marked on any of the 6 tickets.
In 75 Ball Bingo: Each ticket consists of a 5 x 5 grid full of random numbers from 1 – 75.
- Can I buy tickets in advance?
You may buy as many tickets as you wish, up to 24 hours in advance.
To buy tickets in advance, log into Giggle Bingo and select "Buy Tickets". You can select the number of tickets and the games you wish to play from the menu provided.
- How many tickets can I buy?
You can buy between 1 and 50 tickets per game.
REMEMBER: The more tickets you buy the higher your chances of winning. Although there are only 6 tickets visible at a time on your screen, you can scroll across to view the rest, and the game software automatically keeps track of all your tickets, and informs you if you win.
Also, your best ticket is always indicated in the Best Ticket window.
- How much do tickets cost?
Prices vary between 5p and 50p depending on the type of game and the time of day.
- Can I keep the same tickets for the next game?
This is not possible due to the fact that new and unique tickets are generated by the system to ensure that everyone has a fair and equal chance of winning.
- How do I keep track of how well my tickets are doing?
All of your tickets are displayed in the game with your best ticket being shown prominently at the top of the game.
- How do I call BINGO?
The game will call BINGO for you automatically, when it detects that you successfully formed the winning pattern.
- How long does a game last?
At Giggle Bingo, there is a game every 6 minutes. The average game normally lasts between 2 - 4 minutes. In the Speed Bingo Room, there is a game every 2 minutes. The average speed bingo game lasts between 1:30 and 2 minutes.
- How many people will I be playing with?
That will depend on how many players are currently in the game. Check under Current Game on the game interface to see how many players are in the room with you.
- Where can I chat?
Open one of our games (it will pop-up in a new window) and type your message into the chat window to join the fun! Here you will make many new friends from all around the world. Our friendly Chat Hosts are standing by 24/7 to help you out whenever you need them!
- Can I join a game in progress?
Yes. You can currently join anygame in progress provided that no more than 10 balls have been called for the game in question.
- If I join a game in progress do I have less of a chance of winning??
The odds of winning a game are not diminished if you enter the game after it has already started.
When you enter the game your ticket(s) are automatically daubed with all numbers that have been called thus far in the game.
- How long can I play without being disconnected?
Depending on your Internet connection, you can stay in the game for as long as you like, however, you will be automatically logged out of the room if you remain inactive for 1 hour. Remember that you don't even have to be at your computer if you have bought tickets in advance.
- When I login, can I remain anonymous?
Your Nickname is the only identification that the other players will see. We encourage players to be creative in choosing a unique Nickname. Be aware that an alias can only be selected once. It is not possible to change your alias after you have selected it.
- I forgot my Password and/or Alias. How can I find out what it is?
Click here for our Password Location page to provide us with your email address, player alias or Player ID. We will automatically email your account ID and password, to the email addresses you provided when you registered.
- How old do I have to be to play?
Players must be at least 18 years old in order to be eligible to play.
- What happens if I get a BINGO, but I'm not credited with the points?
If this happens, please click here to submit an email, please enter the following information: Alias, Date of Win, Time of Win, and the Game ID number in the message field of the form.
- Why does the game sometimes have the same winners?
The game has been programmed so that winners are picked randomly. In other words we have no control of who wins or how many times they win.
We all love to win, and just like in real life, players often go on lucky streaks.
The odds of you winning are equal to the rest of the players, so all you must do is wait for it to happen to you!
- Can I transfer my cash or BBz to another player?
No, you cannot transfer your cash or BBz to another player.
- What is Auto Daub?
We know how much you guys love to chat. That's why we made Giggle Bingo games run in "Autodaub" mode. (This means that you never need to mark off the numbers that have been called, and you will never miss a Bingo again!)
- Can I buy tickets in advance, even if I will be offline at the time that game is played?
Tickets can be purchased in advance using the Scheduled Buying option. This means that you can schedule specific games in advance, even if you can't be online at that time. (This is great for those special games that you do not want to miss!)
Chat Games
- Why do there have to be 3 players actively chatting to play chat games?
Most of our games are designed for 3 or more players. The majority of our games are fairly competitive, and we do not believe that it would be much fun or fair playing against just one other player.
- Why do you have to purchase 4 tickets to qualify for chat bonuses?
If we did not have this rule, a player would be able to sign up, and without buying a single ticket, earn bonus bucks which they can then use to buy tickets, and win other players real money, without ever spending any of their own. Bonuses are an added incentive, a reward for players who have actually deposited their own money.
- How much are bonuses?
The bonuses vary - the ordinary chat games, like Scrambler and trivia are worth £1 BBz each, while promotion games are worth up to a total of £6 BBz per game.
- How long does it take for the BBz to be credited to you account?
Chat Game bonuses are credited latest at the end of each CH's shift, in other words, worst case scenario at least every 4 hours.
- Why can't I see my accounts history?
If you click on Advanced Buy, and the select Purchase History, you can see your entire ticket buying (and winning) history. Under Account History you can see all the BBz that have been credited to your account. At the moment, you cannot see your cash in/cash-out history, but we are working on that feature. You may, however, request a transaction report from us, at any time, just email support.
Technical Questions
- I'm having technical trouble. Who can I contact?
If you are having technical difficulties, please click here to send an e-mail.
The subject line should identify the nature of your issue.
Describe your problem in as much detail as you can, the time it occurred, the game you were playing, a screenshot etc. Remember to include your name, nickname and e-mail address.
We will get back to you as soon as we can.
- If my connection fails, do I lose my tickets?
Our software tracks every ticket purchased for every game played. So even if you're disconnected, your tickets will still be played and your winnings will still be credited to your account.
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